Insurance Claims Processor (LATAM-Based | Remote)

About RoverPass

About RoverPass

RoverPass is a leading technology company in the RV and campground industry, powering reservations and property management for campgrounds across the U.S., Canada, and Australia. As we continue to grow and optimize operations, we're seeking a skilled Insurance Claims Processor to help us manage and maximize our insurance reimbursements—particularly related to our RV rental fleet.

What You’ll Do

• Manage End-to-End Claims: Oversee the full lifecycle of insurance claims, from submission to resolution, ensuring timely and accurate processing.
• Optimize Reimbursements: Analyze and follow up on each claim to ensure RoverPass receives the maximum payout. Identify and challenge underpayments or inconsistencies.
• Liaise with Insurers: Serve as our main point of contact with insurance companies, adjusters, and repair shops, maintaining strong and proactive communication.
• Collect and Organize Documentation: Gather and verify supporting materials like accident reports, photos, repair invoices, and statements.
• Ensure Compliance: Keep all claims aligned with relevant regulations and maintain clear records for audits or follow-ups.
• Support Our Customers: Occasionally assist customers in understanding the insurance process or providing updates related to claims involving them.
  
  

What We’re Looking For

• Experience: 3+ years in insurance claims processing, ideally within the automotive or RV rental industry
• Languages: Bilingual in English and Spanish
• Skills:
• Strong attention to detail and analytical thinking
• Clear and confident communicator, both written and spoken
• Proficient in claims software, spreadsheets, and general Office tools
• Ability to work independently and handle multiple claims at once
• Education: Bachelor’s degree in Business, Insurance, or related field preferred
• Bonus Points: Holding an Adjuster License or related certification
  
  

What We Offer

• Competitive compensation with performance-based incentives.
• Fully remote work environment with flexible scheduling.
• Opportunity to shape a growing market and have a direct impact on company success.
• 28 available days of PTO
• Career development opportunities as RoverPass continues to expand