Senior Account Manager, Uber Eats

About The Role

We are seeking a seasoned Senior Account Manager to lead and manage high-value, global restaurant accounts for one of the world's leading delivery platforms! This senior-level role focuses on post-sales relationship management, portfolio optimization, and driving significant growth across key accounts within the restaurant industry. You will play a crucial role in deepening partnerships, ensuring long-term retention, and spearheading the success of our restaurant partners on the platform.

As a Senior Account Manager, you'll leverage your expertise to guide strategic initiatives that elevate business performance and foster meaningful, mutually beneficial outcomes. This is a high-impact role with visibility at the leadership level-offering you the opportunity to shape the future of our global restaurant partnerships!

What You'll Do

• Take full ownership of a select portfolio of top-tier restaurant partners across global markets. Drive strategic growth initiatives, ensuring alignment between partner objectives and Uber Eats' business goals.
• Build and sustain long-term relationships with key decision-makers within partner organizations. Act as a trusted advisor and go-to expert, ensuring our partners thrive on the platform.
• Take accountability for achieving and exceeding revenue and retention targets. Lead efforts to upsell new features and drive deeper value for both partners and Uber Eats. Leverage data to optimize strategies and continuously improve key performance metrics.
• Serve as the advocate for our restaurant partners within Uber Eats, translating their needs and feedback into actionable insights. Build and maintain a strong network with internal teams to influence product and service developments.
• Conceive, design, and execute growth initiatives in close collaboration with cross-functional teams. Ensure initiatives are delivered efficiently and effectively with measurable business outcomes.
• Lead monthly and quarterly business reviews with key partners. Track and report on performance metrics, identify areas for improvement, and drive continuous enhancements in operational effectiveness.
• Be a key strategic partner to senior leadership-both internally and externally-providing insights on trends, challenges, and opportunities in the restaurant delivery space.
  
  

What You'll Need

• 6+ years of experience in high-level account management or a commercial function, preferably within the tech, restaurant, or delivery industries.
• Strong track record in managing complex, long-term partnerships and delivering on ambitious revenue targets. Comfortable managing large, global client portfolios with professionalism and care.
• Ability to make informed, data-led decisions that drive business performance. Comfortable navigating complex data sets to support partner success.
• Exceptional verbal and written communication skills, with a strong executive presence. Ability to influence stakeholders at all levels of the organization and partner network.
• Proven ability to develop and execute detailed business plans. Strong project management skills with a consistent track record of leading initiatives to successful outcomes.
• Highly autonomous and results-driven, with the ability to thrive in a fast-paced, dynamic environment. Skilled at managing competing priorities and delivering exceptional results.
• Fluent in Spanish and Business English.
  
  

Preferred Qualifications

• SQL Proficiency- Comfortable working with basic SQL for data analysis and reporting.
• Previous experience working with QSR (Quick Service Restaurant) clients or managing large-scale restaurant operations.